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Terms & Conditions

Disclaimer:

This document is for informational purposes only and does not constitute legal advice. It is strongly recommended that you consult with a legal professional to ensure full compliance with all applicable laws and regulations specific to your jurisdiction and business operations.

1. Introduction

Welcome to malaiesun.com. This website operates as an e-commerce platform to showcase our products and facilitate order placement. Our primary goal is to provide a seamless browsing experience and a direct channel for you to express your interest in purchasing our items. Please note that this website is managed by an individual and operations are handled single-handedly.

2. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms, Conditions, and Privacy Policy. If you do not agree, please do not use this website. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting. Your continued use of this website signifies your acceptance of the updated terms.

3. Website as a Product Catalog and Order Gateway

This website allows you to:

  • Browse our range of products.
  • View product details, images, and specifications.
  • Add desired products to a virtual shopping cart.
  • "Place an order" by submitting your selected items.

Important: The act of "placing an order" on this website does NOT constitute a final purchase or a binding contract. It is an expression of interest in purchasing the selected products.

4. Order Confirmation, Payment & Cancellation via WhatsApp

All order finalization, payment processing, and cancellations are handled EXCLUSIVELY outside of this website, primarily through WhatsApp.

  • After you "place an order" on this website, we will receive your order details (including the product list and your Supabase User ID) in our Sanity.io database.
  • Clicking the 'Complete Order on WhatsApp' button (or similar) will generate a pre-filled message on WhatsApp. Your order is considered CONFIRMED ONLY AFTER you successfully send this message from WhatsApp.
  • If the WhatsApp message is not sent, your order will still be recorded in our database as an inquiry. We may, at our discretion, contact you regarding this unconfirmed order to offer assistance or inquire about your purchase intent.
  • All payment collection will occur securely and directly with our authorized representative via WhatsApp as instructed. The final confirmation of your transaction will occur solely within the WhatsApp communication, upon successful payment. This website DOES NOT collect, process, or store any sensitive payment information such as credit card details, bank account numbers, or UPI IDs.
  • Order cancellation requests must be made via WhatsApp only within 24 hours of successful payment confirmation. Requests outside this window or through other channels may not be honored.
  • As operations are managed by an individual, orders may be subject to cancellation or significant delay due to unforeseen circumstances (e.g., stock issues, shipping complications, personal capacity, or other operational challenges). We appreciate your understanding in such cases.

5. Product Quality, Damage & User Liability

We strive to provide products in good condition. However, given that many items may be DIY kits or components, please note the following:

  • Damage Upon Receipt: If a product arrives damaged or is non-functional upon initial receipt (Dead on Arrival - DOA), please contact us via WhatsApp within 48 hours of delivery with photographic or video evidence. We will assess the situation and work towards a resolution.
  • User Assembly/Usage Liability: Many products may require assembly or specific usage procedures. We provide relevant instructions where available. We are not responsible for any damage, malfunction, or injury to the user or property that occurs as a result of improper assembly, incorrect usage, modifications, or any actions taken by the user beyond the intended and documented use of the product. By purchasing and using DIY kits or components, you acknowledge the inherent risks and assume responsibility for proper handling and assembly.
  • Attempted Best Practice: We strive to source and provide products that are safe and reliable. However, due to the nature of some products (especially DIY components), we cannot guarantee against all potential risks. Users are encouraged to exercise caution and follow safety guidelines.

6. Intellectual Property & User Content

All content on this website, including text, graphics, logos, and images, is presented for informational and marketing purposes. This website operates as a small, independent venture and does not claim registered trademarks or copyrights on its names, logos, or general branding unless explicitly stated otherwise.

We strive to use non-trademarked and non-copyrighted materials where possible. If you believe any content on this website infringes upon your copyright or trademark, or if you wish for specific content (e.g., an image of yours) to be removed, please contact us immediately using the details provided below. We will promptly investigate your request and, if valid, take appropriate action, including removal of the infringing material.

7. Limitation of Liability

We will not be liable for any damages arising from the use or inability to use this website. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India, for the resolution of any disputes arising under these terms.

9. Contact Us

Email: contact@malaiesun.com

WhatsApp: +91 90437 22676 (for order inquiries and support)